Shipping policy

SHIPPING POLICY

Last updated: 07/31/2026

All orders are processed and shipped from our warehouse in Whittier, California.

PROCESSING TIME

Orders are processed within 1–2 business days of purchase. Orders placed
after 2:00 PM PST or on weekends and holidays begin processing the next
business day.

You'll receive a confirmation email when your order is placed, and a second
email with tracking information once it ships.

DELIVERY TIME

Standard delivery arrives 3–5 business days after shipment. Delivery times
are estimates provided by the carrier and are not guaranteed. Weather,
carrier delays, and peak seasons can extend transit times.

SHIPPING RATES

Shipping is calculated at checkout based on your delivery address and the
weight of your order.

WHERE WE SHIP

We ship to all 50 U.S. states, including Alaska and Hawaii.
Delivery to certain U.S. and Canada territories may take
longer and may carry additional charges.

We do not currently ship internationally

We cannot ship to P.O. boxes or APO/FPO addresses. 

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We're not able to
reroute a package once it has shipped. If a package is returned to us as
undeliverable due to an incorrect address, we'll refund the order minus
original shipping costs, or reship at your expense.

LOST, STOLEN, OR DAMAGED PACKAGES

Once a package is marked delivered by the carrier, responsibility passes to
the recipient. If tracking shows delivery but you haven't received your
order, please check with neighbors and your building management first, then
contact the carrier to file a claim.

If your order arrives damaged, email us at hello@kostumerio.com within 7 days with photos of the packaging and product, and we'll make it right.

CONTACT

Questions about an order?
Email: hellol@kostumerio.com
Phone: +1 (562) 908-1150  -or- +1 (562)-639-1802
Hours: Mon–Fri, 9 AM – 6 PM PST