Have a question about your order, products or any inquiries? Reach out to a Kostume Rio de Janeiro | US Customer Care Team Member by phone at (562) 908-1150, available Monday through Friday, 9:00 AM – 6:00 PM EST (excluding holidays).

Prefer to chat? Our online team is ready to assist you via live chat Monday through Friday, 9:00 AM – 9:00 PM EST (excluding holidays), subject to agent availability.

Got something else on your mind? We'd love to hear from you — whether it's a suggestion, a comment, or just general feedback. Simply complete the form below and we'll get back to you.

This page is intended for U.S. customers only. Your privacy matters to us at Kostume Rio de Janeiro | US. To learn how we handle your personal information, please review our U.S. Privacy Policy. Customers outside the U.S. are encouraged to visit the website for their region.

By reaching out to Kostume Rio de Janeiro — whether by phone, email, or live chat — you confirm that you agree to Kostume's Terms of Use (which includes an arbitration clause for dispute resolution) and that you have read and acknowledged our U.S. Privacy Policy. Please be aware that phone calls, chat sessions, and emails may be recorded, stored, and accessed by our authorized third-party service providers. We utilize technologies from these providers — including artificial intelligence — to help us better serve you. These tools assist us in understanding the nature of your inquiry, supporting our customer service team in finding the right solutions, and helping prepare timely and accurate responses, among other purposes outlined in our Privacy Policy.

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